Customer care
Shipping
What it costs, how long it takes, and what happens if something goes wrong on the way.
Last updated 2026-08-23
Where we ship
We ship to Canada and the United States. Addresses outside those countries are declined at checkout rather than accepted and cancelled later, so you will know before you pay.
We cannot deliver to addresses we are unable to price. If your address is refused and you believe it should not be, contact us and we will look at it.
Rates
Shipping is priced per destination and shown in your selected currency before you pay. Orders large enough to need more than one box add a further amount per additional parcel, because a second box genuinely costs more to send.
| Service | CAD | Estimated delivery |
|---|---|---|
| Standard shipping | $14.00 | About 6 working days |
| Express shipping | $24.00 | About 2 working days |
| Service | CAD | Estimated delivery |
|---|---|---|
| Standard shipping to the United States | $25.00 | About 9 working days |
Delivery estimates are the carrier’s typical performance, not a guarantee. Weather, customs, and peak periods all move them.
Processing time
Orders are packed within 1–2 working days of payment clearing. Delivery estimates above start from dispatch, not from when you ordered, so allow for both.
We send a notification with a tracking number when your parcel ships, where the carrier provides one.
Customs and duties on United States orders
Parcels sent from Canada to the United States may attract import duties, taxes, or a carrier handling fee. These are set by the destination country, are not collected by us, and are not included in the shipping price shown at checkout. The recipient is responsible for them.
If a parcel is late, lost, or arrives damaged
Check the tracking first — parcels are more often delayed than lost. If tracking has not moved for several days beyond the estimate, or the parcel arrives damaged, contact us with your order number and we will open an enquiry with the carrier.
Damage in transit is treated the same way as a fault: see faulty goods. Please keep the packaging until the claim is settled, as carriers frequently ask to see it.
Incorrect addresses
We ship to the address entered at checkout. If you spot a mistake, tell us immediately — before dispatch we can usually correct it, and afterwards we generally cannot. A parcel returned to us as undeliverable can be resent once the correct address is confirmed and the return has arrived, though shipping is payable again.